New Courses: Customer Service Essentials

Struggling to onboard new hospitality staff quickly and effectively?

Our new Customer Service online course suite is designed specifically for those with limited experience, helping them delight your guests from day one.

Here's what makes it stand out:

• Engaging: A mix of informative videos and simulated interactions lets them learn and practice in a safe environment.
• Skill-building: Covers essential topics like de-escalating conflict, exceeding expectations, and creating a friendly atmosphere.
• Flexible: Accessible on any device, making learning on-the-go a breeze.

Courses include:

• Making a Good First Impression
• Customer Service Under Pressure
• Dealing with Customer Complaints
• ...and more!

Developed by industry experts, with interactive activities and real-world scenarios.