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Customer Service: Creating a friendly atmosphere
Developed By Subject Matter Experts
Interactive Activities
Mobile Friendly
Real-World Scenarios
Course information
Imagine stepping into a space that is surrounded by positive energy. Warm lighting, comfortable seating, and friendly faces create a welcoming atmosphere.
A good atmosphere sets the tone for a positive interaction, making customers feel welcome and valued.
By the end of this course, you’ll be able to:
Understand how the physical atmosphere contributes to customer service.
Recognise techniques to improve the physical environment to improve customer service.
Recognise that your positive attitude is contagious and helps create a welcoming environment.
Info
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CertificateCertificate of completion
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Duration5-7 minutes
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FormatSCORM
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Provider