Customer Service: Creating a friendly atmosphere
Course overview
Imagine stepping into a space that is surrounded by positive energy. Warm lighting, comfortable seating, and friendly faces create a welcoming atmosphere.
A good atmosphere sets the tone for a positive interaction, making customers feel welcome and valued.
By the end of this course, you’ll be able to:
Understand how the physical atmosphere contributes to customer service.
Recognise techniques to improve the physical environment to improve customer service.
Recognise that your positive attitude is contagious and helps create a welcoming environment.
Frequently asked questions
Our courses are designed for businesses in the hospitality industry looking to provide professional training for their staff.
At the moment, our courses are available exclusively to businesses through subscription plans.
If your employer has assigned you this course, simply log into our learning management system (LMS) using the credentials from your welcome email. Need help logging in? Contact our support team.
Contact our sales team or request a free demo to explore subscription options and pricing.
Enjoy unlimited access to our entire course library, including this course and any future additions.
Absolutely. We can tailor the course to fit your organisation’s specific needs, culture, and policies. Contact our sales team to explore customisation options.
Our courses are delivered online through our easy-to-use LMS platform or can be provided in SCORM format to integrate with your own LMS.
Absolutely! Schedule a free demo to explore our courses and platform.