Customer Service: Making a good first impression

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Developed By Subject Matter Experts

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Interactive Activities

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Mobile Friendly

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Real-World Scenarios

Course information

First impressions are important in customer service because they set the tone for the whole experience.  

Usually, people make up their minds about someone in the first 30 seconds of meeting them. A good welcome eases doubts and gains customers' confidence, ultimately building trust.  

So, how do you make lasting first impressions with customers? 

By the end of this course, you will: 

  • Understand why first impressions matter. 

  • Learn how to make the most of your first impression. 

  • Discover the five steps to create a memorable first impression. 

Info

  • Certificate
    Certificate of completion
  • Duration
    5-7 minutes
  • Format
    SCORM
  • Provider
    Allara Global
We acknowledge all Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn and work