Customer Service: Dealing with declined transactions
Course overview
Who is this course for?
Have you ever had your card declined while trying to pay for something? It's not fun, and it can be embarrassing and awkward when you're the one whose card has been refused.
Acing customer service means ensuring every interaction is positive. So, how do you keep customers smiling even when their cards aren't cooperating?
By the end of this course, you'll learn how to:
Resolve declined payments professionally while maintaining a positive customer experience.
Alleviate customer concerns about payment issues and ensure they feel valued.
Frequently asked questions
Our courses are designed for businesses in the hospitality industry looking to provide professional training for their staff.
At the moment, our courses are available exclusively to businesses through subscription plans.
If your employer has assigned you this course, simply log into our learning management system (LMS) using the credentials from your welcome email. Need help logging in? Contact our support team.
Contact our sales team or request a free demo to explore subscription options and pricing.
Enjoy unlimited access to our entire course library, including this course and any future additions.
Absolutely. We can tailor the course to fit your organisation’s specific needs, culture, and policies. Contact our sales team to explore customisation options.
Our courses are delivered online through our easy-to-use LMS platform or can be provided in SCORM format to integrate with your own LMS.
Absolutely! Schedule a free demo to explore our courses and platform.