Customer Service: Dealing with declined transactions
Developed By Subject Matter Experts
Interactive Activities
Real-World Scenarios
Mobile Friendly
Course information
Who is this course for?
Have you ever had your card declined while trying to pay for something? It's not fun, and it can be embarrassing and awkward when you're the one whose card has been refused.
Acing customer service means ensuring every interaction is positive. So, how do you keep customers smiling even when their cards aren't cooperating?
By the end of this course, you'll learn how to:
Resolve declined payments professionally while maintaining a positive customer experience.
Alleviate customer concerns about payment issues and ensure they feel valued.
Info
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CertificateCertificate of completion
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Duration5-7 minutes
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FormatSCORM
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Provider
Frequently Asked Questions
Our courses are designed for businesses in the hospitality industry looking to provide professional training for their staff.
Currently, we only offer our courses to businesses through subscription plans.
If your employee has assigned you this course as part of your training, please log in to our learning management system (LMS) using the credentials you received in your welcome email. If you can't find your login information, contact our support team for help. Once logged in, you can start the course.
Contact our sales team or request a free demo to explore subscription options and pricing.
Enjoy unlimited access to our entire course library, including this course and any future additions.
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Our courses are delivered in SCORM format, making them compatible with most learning management systems (LMS). We also provide our own LMS for easy delivery. Learn more about SCORM
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Yes, we offer the option to host our courses on your existing LMS. Contact our sales team for details.
Absolutely! Schedule a free demo to explore our courses and platform.
Our customer support team is readily available to assist you. Visit our support portal or reach out to your dedicated account manager.
We frequently update existing courses and introduce new courses to our library, ensuring you have access to the most current training resources.