Online customer service
Course overview
Online customer service means connecting with customers through email, social media, and live chat to help with questions and offer support.
Exceeding expectations by being there for customers whenever they need assistance is a vital part of great customer service.
By the end of this course, you'll be able to:
Identify how online customer service impacts customer satisfaction, retention rates, and brand reputation.
Develop strategies to consistently exceed customer expectations online, leading to positive reviews and online word-of-mouth promotion.
Frequently asked questions
Our courses are designed for businesses in the hospitality industry looking to provide professional training for their staff.
At the moment, our courses are available exclusively to businesses through subscription plans.
If your employer has assigned you this course, simply log into our learning management system (LMS) using the credentials from your welcome email. Need help logging in? Contact our support team.
Contact our sales team or request a free demo to explore subscription options and pricing.
Enjoy unlimited access to our entire course library, including this course and any future additions.
Absolutely. We can tailor the course to fit your organisation’s specific needs, culture, and policies. Contact our sales team to explore customisation options.
Our courses are delivered online through our easy-to-use LMS platform or can be provided in SCORM format to integrate with your own LMS.
Absolutely! Schedule a free demo to explore our courses and platform.
