New hospitality consultancy uniting creativity, operations and digital learning expertise.
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The saying "The customer is always right" is often associated with customer service.
While the saying emphasises prioritising customer satisfaction, you'll inevitably encounter upset customers, even if their frustrations aren't entirely justified.
But what's the best way to defuse the situation without completely alienating your customer?
By the end of this course, you'll be able to:
Implement de-escalation techniques for upset customers.
Master strategies for customer conflict resolution.
Our courses are designed for businesses in the hospitality industry looking to provide professional training for their staff.
At the moment, our courses are available exclusively to businesses through subscription plans.
If your employer has assigned you this course, simply log into our learning management system (LMS) using the credentials from your welcome email. Need help logging in? Contact our support team.
Contact our sales team or request a free demo to explore subscription options and pricing.
Enjoy unlimited access to our entire course library, including this course and any future additions.
Absolutely. We can tailor the course to fit your organisation’s specific needs, culture, and policies. Contact our sales team to explore customisation options.
Our courses are delivered online through our easy-to-use LMS platform or can be provided in SCORM format to integrate with your own LMS.
Absolutely! Schedule a free demo to explore our courses and platform.