Customer Service: De-escalating conflict
Course overview
The saying "The customer is always right" is often associated with customer service.
While the saying emphasises prioritising customer satisfaction, you'll inevitably encounter upset customers, even if their frustrations aren't entirely justified.
But what's the best way to defuse the situation without completely alienating your customer?
By the end of this course, you'll be able to:
Implement de-escalation techniques for upset customers.
Master strategies for customer conflict resolution.
Frequently asked questions
Our courses are designed for businesses in the hospitality industry looking to provide professional training for their staff.
At the moment, our courses are available exclusively to businesses through subscription plans.
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Enjoy unlimited access to our entire course library, including this course and any future additions.
Absolutely. We can tailor the course to fit your organisation’s specific needs, culture, and policies. Contact our sales team to explore customisation options.
Our courses are delivered online through our easy-to-use LMS platform or can be provided in SCORM format to integrate with your own LMS.
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