Customer Service: Dealing with customer complaints
Developed By Subject Matter Experts
Interactive Activities
Real-World Scenarios
Mobile Friendly
Course information
Customer complaints are an inevitable part of any business. They can range from minor inconveniences, like slow service or lukewarm food, to serious issues like rude staff or safety hazards.
While frustrating, complaints can be a valuable source of feedback for improving the customer experience.
By the end of this course, you'll be able to:
Understand the importance of using customer service skills to address customer complaints effectively.
Identify and apply the four key principles for responding to customer complaints.
Info
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CertificateCertificate of completion
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FormatSCORM
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Provider
Frequently Asked Questions
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