Customer Service: Dealing with customer complaints
Course overview
Customer complaints are an inevitable part of any business. They can range from minor inconveniences, like slow service or lukewarm food, to serious issues like rude staff or safety hazards.
While frustrating, complaints can be a valuable source of feedback for improving the customer experience.
By the end of this course, you'll be able to:
Understand the importance of using customer service skills to address customer complaints effectively.
Identify and apply the four key principles for responding to customer complaints.
Frequently asked questions
Our courses are designed for businesses in the hospitality industry looking to provide professional training for their staff.
At the moment, our courses are available exclusively to businesses through subscription plans.
If your employer has assigned you this course, simply log into our learning management system (LMS) using the credentials from your welcome email. Need help logging in? Contact our support team.
Contact our sales team or request a free demo to explore subscription options and pricing.
Enjoy unlimited access to our entire course library, including this course and any future additions.
Absolutely. We can tailor the course to fit your organisation’s specific needs, culture, and policies. Contact our sales team to explore customisation options.
Our courses are delivered online through our easy-to-use LMS platform or can be provided in SCORM format to integrate with your own LMS.
Absolutely! Schedule a free demo to explore our courses and platform.