Fundamentals of customer service

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Developed By Subject Matter Experts

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Interactive Activities

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Real-World Scenarios

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Mobile Friendly

Course information

The health of a business depends on the strength of its customer relationships. Yet every interaction is different—what pleases one customer won't necessarily please the next one. So, how do you provide adequate customer service across the board? And what makes a customer experience go from acceptable to excellent? 

By the end of the course, you'll have a solid foundation of customer service skills you can put into practice. 

By the end of this course, you'll be able to:   

  • Identify critical aspects of quality customer service.  

  • Distinguish the difference between average and extraordinary customer service. 

  • List the benefits of exceptional customer service. 

Info

  • Certificate
    Certificate of completion
  • Duration
    5-7 minutes
  • Format
    SCORM
  • Provider

Frequently Asked Questions

Our courses are designed for businesses in the hospitality industry looking to provide professional training for their staff.

Currently, we only offer our courses to businesses through subscription plans.

If your employee has assigned you this course as part of your training, please log in to our learning management system (LMS) using the credentials you received in your welcome email. If you can't find your login information, contact our support team for help. Once logged in, you can start the course.

Contact our sales team or request a free demo to explore subscription options and pricing.

Enjoy unlimited access to our entire course library, including this course and any future additions.

Yes, we offer custom content services to tailor existing courses to your specific needs. Additional costs may apply. Contact our sales team for more information and to discuss your customisation requirement

Our courses are delivered in SCORM format, making them compatible with most learning management systems (LMS). We also provide our own LMS for easy delivery. Learn more about SCORM

Our courses are delivered on our user-friendly LMS platform, offering a convenient learning experience. Learn more about our LMS 

Yes, we offer the option to host our courses on your existing LMS. Contact our sales team for details.

Absolutely! Schedule a free demo to explore our courses and platform.

Our customer support team is readily available to assist you. Visit our support portal or reach out to your dedicated account manager.

We frequently update existing courses and introduce new courses to our library, ensuring you have access to the most current training resources.

We acknowledge all Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn and work