Customer Service: Fulfilling customer needs and exceeding expectations
Course overview
To turn a satisfied customer into a brand advocate, you need them to love your business so much that they want to spread the word among their friends, family, and business contacts.
To make them love your business, you need to exceed your customers' expectations at every step by delivering outstanding products and exceptional customer service.
By the end of this course, you'll be able to:
Explore the four key steps for meeting customer needs.
Learn how to exceed expectations and go the extra mile.
Frequently asked questions
Our courses are designed for businesses in the hospitality industry looking to provide professional training for their staff.
At the moment, our courses are available exclusively to businesses through subscription plans.
If your employer has assigned you this course, simply log into our learning management system (LMS) using the credentials from your welcome email. Need help logging in? Contact our support team.
Contact our sales team or request a free demo to explore subscription options and pricing.
Enjoy unlimited access to our entire course library, including this course and any future additions.
Absolutely. We can tailor the course to fit your organisation’s specific needs, culture, and policies. Contact our sales team to explore customisation options.
Our courses are delivered online through our easy-to-use LMS platform or can be provided in SCORM format to integrate with your own LMS.
Absolutely! Schedule a free demo to explore our courses and platform.