Customer Service: Connecting with customers
Course overview
Strong connections with customers can make a difference in your daily work. Positive interactions create a more enjoyable work environment, and satisfied customers are less likely to be demanding or frustrated.
Additionally, when customers feel valued, they're more likely to express appreciation, which can boost morale and make you feel good about your contribution to the business.
By the end of this course, you will be able to:
Define 'rapport' and understand its role in building positive customer interactions.
Recall and apply the five key techniques to build genuine connections with customers.
Frequently asked questions
Our courses are designed for businesses in the hospitality industry looking to provide professional training for their staff.
At the moment, our courses are available exclusively to businesses through subscription plans.
If your employer has assigned you this course, simply log into our learning management system (LMS) using the credentials from your welcome email. Need help logging in? Contact our support team.
Contact our sales team or request a free demo to explore subscription options and pricing.
Enjoy unlimited access to our entire course library, including this course and any future additions.
Absolutely. We can tailor the course to fit your organisation’s specific needs, culture, and policies. Contact our sales team to explore customisation options.
Our courses are delivered online through our easy-to-use LMS platform or can be provided in SCORM format to integrate with your own LMS.
Absolutely! Schedule a free demo to explore our courses and platform.