Hospitality Compliance Essentials

Harassment, sexual harassment and discrimination cost businesses millions of dollars each year, and an even bigger personal cost is paid by the victims. This course builds empathy to avoid unpleasant incidents in the workplace by placing learners in thought-provoking scenarios based on real-life legal cases.

This course will cover how to:

• Define harassment, discrimination and victimisation
• Identify the behaviours of harassment, discrimination and victimisation
• Explain the processes to follow if harassment, discrimination or victimisation are occurring
• Identify ways to prevent workplace harassment, discrimination and victimisation and the roles of managers and employees.

Bullying is a nuanced and complicated subject, and can have some terrible consequences for the wellbeing of your staff and business.

This online course is designed to give your staff the skills and knowledge required to effectively prevent, avoid and deal with bullying in the workplace. It places learners in scenarios that lead them to think critically about how they should act in real life situations and how to respond if they encounter bullying behaviour.

Course topics include:

• Describing workplace bullying using examples of what is, and what it is not
• Identifying when you or someone else is a victim of bullying and the appropriate actions you can take
• Understanding the impacts that bullying can have in the workplace.

Every year in Australia, workplace accidents result in over 500 deaths and 600,000 compensable injuries. Workplace accidents, injuries and sickness cause personal pain and suffering, financial loss to employees, and organisational costs.

Work health and safety (WHS) involves the management of risks to the wellbeing of everyone in your workplace, including employees, customers, visitors and suppliers.

This course helps learners understand the relevance of WHS in their role, and supplies them with the knowledge and skills needed to apply solid WHS practices to prevent accidents from occurring at work.

Topics covered include:

• How to identify hazards and risks
• Following WHS policies and procedures
• Using appropriate personal protective equipment (PPE)
• Performing correct manual handling procedures
• Preventing accidents in the workplace
• Following emergency procedures.

This course is designed to provide an optimal viewing experience on both mobile and desktop devices.

One in three workplace injuries in Australia are caused by poor manual handling practices, with inexperienced and untrained workers being most at risk. These injuries can have a major impact on businesses and employees, causing personal pain and suffering, organisational costs and financial loss to employees.

A practical understanding of how to identify and assess risks and correctly handle objects is crucial to preventing manual handling related injuries in the workplace.

This interactive course provides learners with the skills and knowledge required to apply effective and safe manual handling practices within their organisation.

The course covers:

• Identification, assessment and elimination of hazards and risks
• Correct manual handling techniques and postures
• Manual handling compliance
• Employer and employee responsibilities and duty of care
• Safe work practices

This course has been optimised for mobile, tablet and desktop viewing. 

Food allergies now affect 1 in 20 children and 2 in 100 adults in Australia. For someone with food allergies, even a trace of their allergen could be deadly.

Recent studies reveal most severe food-related emergencies occur while eating out.

It’s critical that your front-of-house staff are fully aware of the serious risk food allergies pose.

This food allergy awareness course has been specifically designed for front-of-house staff working in the Australian food service industry. Staff will learn how to:

• Communicate with customers and kitchen staff regarding food allergies
• Identify and avoid cross contamination risk
• Recognise the signs and symptoms of allergic reactions (including anaphylaxis).
• Respond to a food allergy emergency

The course includes realistic scenario-based activities to help improve learners’ engagement and understanding of core concepts.

In Australia, failure to comply with food safety laws and legislation can result in heavy fines, loss of licences and even prosecution.

This online course uses real life scenarios and thought-provoking challenges to educate staff about the importance of food safety, and the consequences of their actions if standards are not upheld.

Course topics include:

• Storing, reheating and defrosting food
• Handling, preparing and serving food
• Waste & garbage management
• Cleaning & sterilising tools and workspaces
• Personal hygiene

Accessible on a wide range of devices from mobile phones to desktop computers, your team can easily complete training anytime, anywhere.

Sexual harassment remains an unacceptably common occurrence in Australian workplaces, with one in three workers reporting experiences of workplace sexual harassment in the last five years, as revealed by the National Survey on Sexual Harassment in Australian Workplaces.

The purpose of this course is to help minimise incidents of sexual harassment in professional settings as well as provide guidance on responding appropriately when faced with such unacceptable behaviour, whether as a direct victim or witness.

In this course, you will:  

• explore the definition of workplace sexual harassment and recognise those who are particularly vulnerable to it
• review instances of actions and behaviours associated with sexual harassment
• interact with a case study that demonstrates the impact of sexual harassment on those experiencing and witnessing it
• learn about the Fair Work Commission's role in addressing sexual harassment

In a world where mental health concerns are increasingly prevalent, fostering a psychologically safe workplace has never been more crucial. According to the ABS National Study of Mental Health and Wellbeing, a staggering 2 in 5 Australians have experienced a mental health condition at some point in their lives. Recent reports from Safe Work Australia further underscore the urgency of this issue:

• Mental health conditions accounted for 9% of all serious workers’ compensation claims, a 36.9% increase since 2017-18.
• The median time lost was more than 4 times greater than that of all physical injuries and illnesses.
• The median compensation paid for mental health conditions was more than 3 times greater than that of all physical injuries and illnesses.

Allara Global's new course is designed to equip learners with a deeper understanding and enhanced capability to address psychosocial hazards in the workplace. Psychological safety in the workplace is about ensuring that everyone feels comfortable, respected, and able to share their thoughts without fear. It's about creating an environment where people can speak up, ask questions, and contribute their ideas without worrying about negative consequences. This helps teams work together and promotes a positive atmosphere.

This course explores how to:

• Describe mental health and well-being concerns in the workplace.
• Understand the specific duties associated with each role in the business.
• Identify different common psychosocial hazards in the workplace.
• Understand different strategies and tools to help you manage psychosocial risks.

By prioritising psychological safety, we not only create a workplace where everyone feels heard and valued but also contribute to overall well-being and productivity.

Diversity and inclusion (D&I) is all about achieving a workplace which is genuinely and sustainably equitable for all, regardless of gender, age, disability status, sexual orientation, gender identity, ethnicity or religious or cultural background. 

To help you achieve this in your workplace, this course covers.

• What D&I is
• The benefits of D&I in the workplace
• How to promote D&I throughout the business - including recruitment processes and social events
• Scenario-based questions, based on real life experiences.

This course has been optimised for both desktop and mobile viewing.

Failure to comply with Responsible Service of Alcohol (RSA) legislation can result in significant fines and penalties for venues and individuals. It's crucial to stay informed and proactive. Our online courses provide comprehensive training on:

• Recognising signs of impending intoxication
• Managing intoxicated individuals
• Handling minors and underage patrons
• Understanding legal responsibilities and obligations

Available for ACT, NSW, SA, QLD, VIC, WA