Hosting & Dining Excellence
Learning plan overview
Learn the essentials of table service, dining room management, and event hosting.
Courses included in this learning plan:
Table service essentials are designed to help staff deliver the highest level of service for guests.
Filmed on-location in Merivale’s Queen Chow restaurant, this bite-sized training video demonstrates how to read guests, monitor your table, recognise customer needs and meet customer requests.
Setting a table properly is a fundamental part of providing great service. This short training video gives staff the confidence to set tables to standard, ensuring a consistent and welcoming experience for every guest. It’s perfect for onboarding new team members or refreshing existing skills.
A professional dining room setting is vital to creating a memorable dining experience for guests.
Filmed on-location in Merivale’s Queen Chow restaurant, this bite-sized training video outlines the four main areas to consider when setting up a dining room:
1. Hygiene
2. Seating plan & restaurant set up
3. The safety of customers and staff
4. Ambience of the venue including lighting, music and temperature
Professional plate carrying technique and delivery of meals is essential to excellent table service.
Filmed on-location in Merivale’s Queen Chow restaurant, this bite-sized training video outlines the four main areas to consider when serving tables:
1. Hygiene and Safety
2. Collecting orders and checking meals from the kitchen
3. Carrying plates safely and hygienically from the kitchen
4. Serving the meals to the correct diner
Filmed on-location at Merivale’s Charlie Parker’s this bite-sized training video provides an in-depth demonstration teaching viewers how to correctly load and carry a tray.
The step-by-step video also highlights important Do’s and Don’ts and features added tips for carrying multiple items with ease, avoiding messy spills and using a tray to serve beverages to customers.
Filmed on-location in Merivale’s Queen Chow restaurant, this bite-sized training video demonstrates how to clear a table professionally.
This includes:
- Picking an appropriate time to clear a table
- The correct technique for clearing a table
- Removing unwanted items from a table
- Taking dessert and coffee orders
- The bill
Frequently asked questions
Our courses are designed for businesses in the hospitality industry looking to provide professional training for their staff.
At the moment, our courses are available exclusively to businesses through subscription plans.
If your employer has assigned you this course, simply log into our learning management system (LMS) using the credentials from your welcome email. Need help logging in? Contact our support team.
Contact our sales team or request a free demo to explore subscription options and pricing.
Enjoy unlimited access to our entire course library, including this course and any future additions.
Absolutely. We can tailor the course to fit your organisation’s specific needs, culture, and policies. Contact our sales team to explore customisation options.
Our courses are delivered online through our easy-to-use LMS platform or can be provided in SCORM format to integrate with your own LMS.
Absolutely! Schedule a free demo to explore our courses and platform.