Floor Service & Hosting
Learning plan overview
Languages
Available in English, French, Spanish, Simplified Chinese
Courses included in this learning plan:
Shake off that 'just taking orders' mentality and embrace the opportunity to become the master of memorable dining experiences! Working the floor is your chance to show off your skills and put passion into every plate and every conversation. Not only will your guests thank you, but you'll also find fulfilment and success in your role. This course will teach you to go forward and serve with flair.
Course topics include:
- The basics of service and hospitality
- Sequence of service (SOS) on the venue floor
- Best practices to help develop your floor service skills and become a professional server.
Building good relationships with customers is key to providing unforgettable service experiences. Fostering and nurturing good relationships helps you have calmer and more enjoyable interactions and goes a long way in creating repeat business.
In this course, we explore techniques for building rapport. This includes the use of conversation, personalisation, body language and managing emotional reactions.
This course covers:
- The definition of rapport and five key tips to build rapport successfully
- How to personalise service to build rapport
- The do's and don'ts of good conversation
- Non-verbal cues of success in building rapport
- Personal characteristics to draw on when working to build rapport.
This course has been optimised for both desktop and mobile viewing.
Offering your establishment as a venue gives you the opportunity to impress potential customers with your food and customer service, often bringing them back on a regular day. Discover the details and what is involved before, during, and after hosting an event.
Course topics include:
- The importance of event planning and details required for preparation
- How to successfully manage tasks during an event
- How to respond to feedback and manage difficult customers
- Best practices for managing stress during an event
- How to effectively execute common post-event tasks.
Frequently asked questions
Our courses are designed for businesses in the hospitality industry looking to provide professional training for their staff.
At the moment, our courses are available exclusively to businesses through subscription plans.
If your employer has assigned you this course, simply log into our learning management system (LMS) using the credentials from your welcome email. Need help logging in? Contact our support team.
Contact our sales team or request a free demo to explore subscription options and pricing.
Enjoy unlimited access to our entire course library, including this course and any future additions.
Absolutely. We can tailor the course to fit your organisation’s specific needs, culture, and policies. Contact our sales team to explore customisation options.
Our courses are delivered online through our easy-to-use LMS platform or can be provided in SCORM format to integrate with your own LMS.
Absolutely! Schedule a free demo to explore our courses and platform.