Floor Service & Hosting
Learning plan information
Courses included in this learning plan:
Shake off that 'just taking orders' mentality and embrace the opportunity to become the master of memorable dining experiences! Working the floor is your chance to show off your skills and put passion into every plate and every conversation. Not only will your guests thank you, but you'll also find fulfilment and success in your role. This course will teach you to go forward and serve with flair.
Course topics include:
- The basics of service and hospitality
- Sequence of service (SOS) on the venue floor
- Best practices to help develop your floor service skills and become a professional server.
Building good relationships with customers is key to providing unforgettable service experiences. Fostering and nurturing good relationships helps you have calmer and more enjoyable interactions and goes a long way in creating repeat business.
In this course, we explore techniques for building rapport. This includes the use of conversation, personalisation, body language and managing emotional reactions.
This course covers:
- The definition of rapport and five key tips to build rapport successfully
- How to personalise service to build rapport
- The do's and don'ts of good conversation
- Non-verbal cues of success in building rapport
- Personal characteristics to draw on when working to build rapport.
This course has been optimised for both desktop and mobile viewing.
Offering your establishment as a venue gives you the opportunity to impress potential customers with your food and customer service, often bringing them back on a regular day. Discover the details and what is involved before, during, and after hosting an event.
Course topics include:
- The importance of event planning and details required for preparation
- How to successfully manage tasks during an event
- How to respond to feedback and manage difficult customers
- Best practices for managing stress during an event
- How to effectively execute common post-event tasks.
Info
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CertificateCertificate of completion
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LevelIntermediate
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Duration85–130 mins
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FormatSCORM
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Provider
Frequently Asked Questions
Our courses are designed for businesses in the hospitality industry looking to provide professional training for their staff.
Currently, we only offer our courses to businesses through subscription plans.
If your employee has assigned you this course as part of your training, please log in to our learning management system (LMS) using the credentials you received in your welcome email. If you can't find your login information, contact our support team for help. Once logged in, you can start the course.
Contact our sales team or request a free demo to explore subscription options and pricing.
Enjoy unlimited access to our entire course library, including this course and any future additions.
Yes, we offer custom content services to tailor existing courses to your specific needs. Additional costs may apply. Contact our sales team for more information and to discuss your customisation requirement
Our courses are delivered in SCORM format, making them compatible with most learning management systems (LMS). We also provide our own LMS for easy delivery. Learn more about SCORM
Our courses are delivered on our user-friendly LMS platform, offering a convenient learning experience. Learn more about our LMS
Yes, we offer the option to host our courses on your existing LMS. Contact our sales team for details.
Absolutely! Schedule a free demo to explore our courses and platform.
Our customer support team is readily available to assist you. Visit our support portal or reach out to your dedicated account manager.
We frequently update existing courses and introduce new courses to our library, ensuring you have access to the most current training resources.