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Retail

Enhance your training on the sale of goods and services to customers. 

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Cleaning: Infection Control & Prevention

This course provides you with a thorough understanding of the principles of controlling the spread of infection in the workplace, and the cleaning practices that can help keep everyone safe and healthy.

Equal Employment Opportunity

Equal Employment Opportunity (EEO) is an important concept for all employers, employees and job applicants. It’s a way of protecting people at all stages of the employment cycle, and ensures that everyone has equal access to employment opportunities based solely on merit.

Food Storage and Transport

This online interactive training course uses real-life scenarios to educate staff about how to transport food, store food and determine if food is safe to serve.

R U OK?

Designed to help notice the signs someone at work may be struggling, how to find the right space and time to ask the question, and how to navigate a conversation if someone says, "No, I'm not OK."

Accessing your COVID-19 vaccination certificate

This module will provide guidance on accessing your COVID-19 digital vaccination certificate and adding it to the state or territory check-in app on your mobile device for quick offline access.

Building Rapport

In this course, we explore techniques for building rapport. This includes the use of conversation, personalisation, body language and managing emotional reactions.

Disability Inclusion & Awareness

The promotion of disability awareness in our workplaces and communities is vital in establishing a society where people with disability are valued and included. For much of history, people with disability have experienced discrimination and stigma, often due to societal misconceptions about what it means to have a disability.

Driver Safety Awareness

Everyone should promote and practice safe driving at work; regardless of whether driving is a small part of their role, or something they do every day.

Ergonomics

Ergonomics is the science of designing or arranging workplaces, products, and systems so that they fit the people who use them and increase safety and efficiency. By setting up your workspace to protect your body from injury (or recurring pain), you’re better able to focus on your tasks, helping you to work more effectively and productively.

First Aid Basics

First Aid covers the steps taken to help an injured or sick person in the first minutes after an incident has occurred. This course aims to equip you with the tools needed to confidently respond to any first aid emergency you may encounter at work.

Harassment and Discrimination

This course builds empathy to avoid unpleasant incidents in the workplace by placing learners in thought-provoking scenarios based on real-life legal cases.

Hazardous Chemicals in the Workplace

Every workplace uses chemicals to some extent, ranging from mild cleaning agents through to highly corrosive, flammable and poisonous substances. This course provides practical guidance on how to manage health and safety risks associated with hazardous chemicals used in the workplace.

Mindfulness

Mindfulness plays a major part in improving our mental health. It aims to decrease judgement and reduce the amount of time we spend dwelling on things which have happened in the past and worrying about the future.

Personal Protective Equipment

Workplaces can present a range of hazards that workers need to be protected from. This is where Personal Protective Equipment (PPE) comes in. Understanding the importance of using, storing and maintaining PPE properly is integral to the health and safety of everyone in an organisation.

Retail & Customer Service Bundle

Essential training in the retail and customer service areas. Learn about customer service, building rapport with clients and guests, and even correct manual handling techniques. 

Food Safety and Hygiene

This online course uses real life scenarios and thought-provoking challenges to educate staff about the importance of food safety, and the consequences of their actions if standards are not upheld.

Verbal and Non-Verbal Communication

Effective communication skills help you express yourself and understand others. They enable you to convey complex ideas, engage audiences, drive action and ask for help or support. Having good communication skills also means being able to explain yourself in a way that others can understand and reciprocate.  

Personal Grooming & Hygiene

Personal grooming and hygiene is not only important for your own mental and physical health, it is also one of the pillars of good customer service.

Introduction to Leadership

In this course, we will take you through all the leadership essentials you need to know to set goals for your future self.

Table Service Essentials

Table Service Essentials is a suite of 11 videos and quizzes, designed to help staff deliver the highest level of service to guests.

Requesting proof of COVID-19 vaccination

Under current COVID-19 restrictions, most businesses and venues will be required to check that all visitors, patrons and staff over the age of 16 are fully vaccinated against COVID-19 before they enter the premises.