RSA Recap 2025

We’ve significantly refreshed our RSA Recap courses to help hospitality teams stay current, confident, and audit-ready. The 2025 update adds new safety content, clearer state guidance, and richer learning experiences—designed for quick rollout across venues in Queensland, Northern Territory, Victoria and New South Wales.

What’s new at a glance

• 2025 government-set fines and penalties
• Patron safety: sexual harassment and violence prevention
• “Ask for Angela” initiative and staff response protocols
• Drink spiking awareness and predatory behaviour prevention
• Updated liquor and licensing rules by state and territory
• Mixed-media learning with new video content

2025 government-set fines and penalties

The course now reflects the latest penalties for breaches of liquor and RSA laws across QLD, NT, VIC and NSW. Learners see clear, up-to-date examples that connect everyday service decisions with real compliance consequences.

Protecting patrons from sexual harassment and violence

New modules cover prevention, early intervention and response:

• Recognising harassment, assault and threatening behaviour
• Responding to disclosures with empathy and professionalism
• Immediate steps to support affected patrons and engage help
• Documentation and handover to supervisors, security or police

“Ask for Angela” initiative: how staff should respond

We’ve added practical training on the “Ask for Angela” patron safety campaign:

• What the code means and how patrons may use it
• Discreet response steps that prioritise patron and staff safety
• Integrating protocols into venue plans: escort routes, communications and contacting help
• Venue implementation checklists, signage guidance and role-play scenarios
• Emphasis on staff personal safety and escalation procedures

Drink spiking and predatory behaviour prevention

A new module helps teams identify and act quickly:

• Signs and risk factors for drink spiking
• Preventive practices (e.g. vigilance at service, safeguarding unattended drinks)
• How to respond if spiking is suspected and keep the patron safe
• When and how to escalate to security or authorities

Updated liquor laws and licensing rules by state and territory

We’ve incorporated the latest changes that impact RSA obligations, including:

• Trading hours, lockouts and late-night restrictions
• Rules for minors on licensed premises
• Special events, temporary licences and extended trading permits
• Recent reforms or amendments relevant to QLD, NT, VIC and NSW

Mixed-media learning with video content

To boost engagement and retention, the course now blends short videos with text and interactive activities—ideal for micro-learning and toolbox refreshers.

Who this update is for

• Venue managers and supervisors keeping teams audit-ready
• New starters needing a practical RSA refresher
• Experienced staff looking to stay current on laws and safety protocols
• Security and floor leaders responsible for incident response

Important compliance note

This RSA Recap course is a valuable supplement to formal training. It promotes continuous learning and helps teams maintain responsible service standards. However, it does not replace government-mandated certification or refresher courses required for compliance in your state or territory. Please ensure all staff hold the appropriate, current certification.

Get started

Ready to roll out the updated RSA Recap to your team in QLD, NT, VIC or NSW?
Contact us to enable the 2025 modules for your venue, or speak with your account manager for bulk enrolments and reporting options.