In the fast-paced world of hospitality, where tight schedules and budgets collide with the paramount importance of guest satisfaction, traditional learning methods can feel like a burden for many venues.
Having to roster staff off the floor for lengthy workshops or navigate long training accreditations that take employees away from their duties can be a major turn-off when it comes to staff training. These laborious and time-intensive learning approaches disrupt operations and leave employees feeling overwhelmed. But the consequence of avoiding staff training can be even worse, leading to poorly completed tasks and ultimately, a negative impact on guest satisfaction.
The good news is, the learning landscape is changing
What is microlearning?
Imagine learning in bite-sized chunks, like snacking on knowledge instead of a full-course meal. That's the essence of microlearning. It delivers short bursts of information, typically in the form of videos, infographics, quizzes, or interactive games, all designed to be completed in 5-10 minutes.
Why microlearning?
Microlearning offers a multitude of benefits for learners.
- Cost-effective: Developing microlearning content is significantly cheaper than traditional training methods, requiring fewer resources and less instructor time.
- Mobile-first design: Microlearning content can be accessed on any device, making learning truly on-the-go and readily available whenever needed.
- Engaging: Microlearning's interactive and dynamic format keeps learners engaged and motivated, fostering a more enjoyable learning experience.
- Improved retention: Spaced repetition, a key principle of microlearning, reinforces information over time, leading to better knowledge retention.
- time-friendly: Microlearning caters to busy schedules by allowing learners to absorb information in short bursts throughout their day, fitting seamlessly into their existing routines.
Putting microlearning into action
Let's take customer service training as an example. Allara Global offers 12 microlearning courses, each taking just 5-7 minutes to complete. These courses cover a wide range of customer service scenarios, allowing you to practice your skills in a safe environment. Through interactive simulations, you can experience the consequences of your actions and learn the best ways to handle different customer situations.
Whether it's de-escalating a tense situation, gracefully exiting a conversation, or mastering phone etiquette, these courses equip learners with the fundamental customer service skills they need to excel in any interaction.
Embrace the bite-sized revolution
Microlearning is no longer a trend, it's the future of learning. By incorporating microlearning into your training strategy, you can empower yourself and your team with the skills you need to succeed – all while fitting learning into your busy life. So, ditch the outdated methods and embrace the bite-sized revolution of microlearning!
