Enhanced Customer Due Diligence (ECDD)

This course explains how to apply enhanced customer due diligence (ECDD) to higher-risk customers and situations. It helps teams strengthen compliance practices and confidently manage financial crime risks in day-to-day operations.

Course overview

Enhanced Customer Due Diligence (ECDD) is a key component of AML/CTF compliance in clubs and gaming venues. When standard due diligence isn't enough, ECDD gives your team the tools to identify higher-risk customers, assess their financial activity, and take appropriate action — all while maintaining professionalism and protecting the integrity of your venue.

This module walks you through what ECDD is, when it applies, and how to carry it out effectively in real venue situations.

globe-3 Languages

Available in English

What you’ll learn

  • Learn enhanced customer due diligence (ECDD) to manage high-risk customers, support AML compliance, and reduce financial crime risk in your business.
  • Identify when ECDD applies Recognise the triggers and risk factors that require enhanced due diligence to be applied to a customer or situation.
  • Assess source of wealth and source of funds Understand the difference between the two concepts and how to gather and evaluate this information in a venue context.
  • Recognise suspicious behaviour Apply venue-based scenarios to identify behavioural and transactional indicators that may signal money laundering or related risk.
  • Apply ECDD measures without tipping off Carry out ECDD actions in a way that is professional and discreet, avoiding any communication that could alert a patron to an investigation or report.
  • Maintain accurate records Document ECDD decisions and actions in a way that supports internal reviews and meets AUSTRAC reporting obligations

Why choose this course?

  • Supports AML/CTF compliance and regulatory obligations
  • Reduces risk of financial crime and non-compliance
  • Builds staff capability in managing high-risk customers
  • Promotes consistent and effective due diligence practices
Contact us for pricing or a free demo →

Legal context

ECDD is a key requirement under Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) laws and regulations. Businesses must apply enhanced checks in higher-risk scenarios to meet their legal obligations and demonstrate effective risk management.

Related keywords

[crime] (7) [finance] (9) [risk] (3)

Frequently asked questions

Our courses are designed for businesses in the hospitality industry looking to provide professional training for their staff.

At the moment, our courses are available exclusively to businesses through subscription plans.

If your employer has assigned you this course, simply log into our learning management system (LMS) using the credentials from your welcome email. Need help logging in? Contact our support team.

Contact our sales team or request a free demo to explore subscription options and pricing.

Enjoy unlimited access to our entire course library, including this course and any future additions.

Absolutely. We can tailor the course to fit your organisation’s specific needs, culture, and policies. Contact our sales team to explore customisation options.

Our courses are delivered online through our easy-to-use LMS platform or can be provided in SCORM format to integrate with your own LMS.

Absolutely! Schedule a free demo to explore our courses and platform.

Course details

award-49-3 Certificate
Included
clock Duration
15-20 mins
world Region
Australia
cloud-download-2 Format
SCORM
folder-1 Provider
Allara Global
We acknowledge all Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn and work