5 Important Hospitality Courses for 2024

The hospitality industry, known for its dynamic and constantly evolving nature, demands continuous innovation and adaptation to stay ahead in a competitive market.

As customer expectations escalate, it's vital for hospitality businesses to align with the latest trends and technologies to surpass guest demands. A crucial element in this pursuit is staff training. Effective training enhances staff skills and knowledge, leading to increased customer satisfaction and loyalty.

This summary highlights five courses that we recommend are crucial to staff learning pathways for the hospitality industry in 2024.

Customer Service

Each year businesses in Australia lose an estimated $8 billion because of poor customer service. Understanding how to manage customer expectations and provide excellent service is crucial in gaining and retaining loyal customers and is a key factor in overall company success.

Featuring real-world scenarios, this interactive short course provides learners with the essential skills and knowledge necessary in developing customer relationships, resolving issues or complaints, and creating positive customer service experiences all round.

Food and Beverage Sales Essentials

Being a server in a food and beverage (F&B) venue involves a lot of serving but also a lot of selling. When people go to F&B venues, they’re looking for more than just a meal and a drink, they're after a memorable experience.

In this Food and Beverage Sales Essentials course we will teach you about different sales techniques that you can use to create a great experience for your guests that also results in increased sales.

Work, Health & Safety

Every year in Australia, workplace accidents result in over 500 deaths and 600,000 compensable injuries. Workplace accidents, injuries and sickness cause personal pain and suffering, financial loss to employees, and organisational costs.

Work health and safety (WHS) involves the management of risks to the wellbeing of everyone in your workplace, including employees, customers, visitors, and suppliers.

This course helps learners understand the relevance of WHS in their role and supplies them with the knowledge and skills needed to apply solid WHS practices to prevent accidents from occurring at work.

Hospitality & Service Fundamentals

The Hospitality and Service Fundamentals course is designed to equip participants with a clear understanding of the foundational principles of hospitality and service. It focuses on differentiating between hospitality and service, identifying the traits of a skilled hospitality professional, and exploring the key elements that constitute exceptional hospitality. 

Additionally, the course delves into the nine basic principles of hospitality and service, offering comprehensive insights to enhance service quality in any hospitality setting. This course is ideal for those aiming to excel in providing outstanding hospitality and service.

Cyber Security Awareness

This cyber security course is tailored to equip employees with skills to prevent online security breaches. It covers understanding what cyber security is, recognising various risk areas, and identifying and thwarting threats like social engineering and malware.

The course also discusses the repercussions of security breaches and emphasises the importance of securing data, devices, and workspaces. It provides actionable steps to follow in case of a security incident, ensuring employees are prepared to respond effectively to potential cyber security challenges.