Emotional Intelligence
Course overview
You’ve probably heard before that there are different types of intelligence. You might be brainy, or creative, or good with people. Emotional intelligence looks at how effectively we can understand and express ourselves, relate to others, and cope with daily pressures in a constructive way.
Research shows us that these types of interpersonal skills are essential for success in the workplace — even more than just knowing how to do your job! This course will explore how emotional intelligence can help you succeed by being more adaptable and building better team connections.
To do this, this course will cover:
- What emotions are, and the five core human emotions
- The four domains of emotional intelligence
- How to develop self-awareness and self-management
- How to develop social awareness and relationship management
- The role of empathy in managing relationships
- What the limbic system is, and how it influences your emotions
- What emotional agility means and how to strengthen your emotional agility
- Specific techniques and strategies to help you build emotional intelligence.
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Frequently asked questions
Our courses are designed for businesses in the hospitality industry looking to provide professional training for their staff.
At the moment, our courses are available exclusively to businesses through subscription plans.
If your employer has assigned you this course, simply log into our learning management system (LMS) using the credentials from your welcome email. Need help logging in? Contact our support team.
Contact our sales team or request a free demo to explore subscription options and pricing.
Enjoy unlimited access to our entire course library, including this course and any future additions.
Absolutely. We can tailor the course to fit your organisation’s specific needs, culture, and policies. Contact our sales team to explore customisation options.
Our courses are delivered online through our easy-to-use LMS platform or can be provided in SCORM format to integrate with your own LMS.
Absolutely! Schedule a free demo to explore our courses and platform.
