Lead Difficult Conversations
Course overview
It's vital for good leaders to know how to handle tough conversations. Even though these conversations can be hard and uncomfortable, they're something leaders have to deal with. This course looks at tackling sensitive subjects, building strong professional relationships and providing constructive feedback in the most challenging situations.
By the end of this course, you will be able to:
- Acknowledge the importance of difficult conversations and comply with legal requirements before engaging in them.
- Use a range of communication techniques to have difficult conversations with empathy.
- Learn to approach difficult conversations with confidence and find solutions that benefit all parties involved.
- Understand the steps to take after engaging in a difficult conversation and be prepared to determine your next course of action.
This course marks the beginning of a series focused on developing your communication skills as a leader. Once you successfully complete this course, you have completed the suite! Good job.
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Frequently asked questions
Our courses are designed for businesses in the hospitality industry looking to provide professional training for their staff.
At the moment, our courses are available exclusively to businesses through subscription plans.
If your employer has assigned you this course, simply log into our learning management system (LMS) using the credentials from your welcome email. Need help logging in? Contact our support team.
Contact our sales team or request a free demo to explore subscription options and pricing.
Enjoy unlimited access to our entire course library, including this course and any future additions.
Absolutely. We can tailor the course to fit your organisation’s specific needs, culture, and policies. Contact our sales team to explore customisation options.
Our courses are delivered online through our easy-to-use LMS platform or can be provided in SCORM format to integrate with your own LMS.
Absolutely! Schedule a free demo to explore our courses and platform.
