Lead Difficult Conversations
Developed By Subject Matter Experts
Interactive Activities
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Course information
It's vital for good leaders to know how to handle tough conversations. Even though these conversations can be hard and uncomfortable, they're something leaders have to deal with. This course looks at tackling sensitive subjects, building strong professional relationships and providing constructive feedback in the most challenging situations.
By the end of this course, you will be able to:
- Acknowledge the importance of difficult conversations and comply with legal requirements before engaging in them.
- Use a range of communication techniques to have difficult conversations with empathy.
- Learn to approach difficult conversations with confidence and find solutions that benefit all parties involved.
- Understand the steps to take after engaging in a difficult conversation and be prepared to determine your next course of action.
This course marks the beginning of a series focused on developing your communication skills as a leader. Once you successfully complete this course, you have completed the suite! Good job.
Related keywords
Interpersonal Communication (8) Leadership (24) Professional Communication (8)Info
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CertificateCertificate of completion
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Duration15-20 mins
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FormatSCORM
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Provider
Frequently Asked Questions
Our courses are designed for businesses in the hospitality industry looking to provide professional training for their staff.
Currently, we only offer our courses to businesses through subscription plans.
If your employee has assigned you this course as part of your training, please log in to our learning management system (LMS) using the credentials you received in your welcome email. If you can't find your login information, contact our support team for help. Once logged in, you can start the course.
Contact our sales team or request a free demo to explore subscription options and pricing.
Enjoy unlimited access to our entire course library, including this course and any future additions.
Yes, we offer custom content services to tailor existing courses to your specific needs. Additional costs may apply. Contact our sales team for more information and to discuss your customisation requirement
Our courses are delivered in SCORM format, making them compatible with most learning management systems (LMS). We also provide our own LMS for easy delivery. Learn more about SCORM
Our courses are delivered on our user-friendly LMS platform, offering a convenient learning experience. Learn more about our LMS
Yes, we offer the option to host our courses on your existing LMS. Contact our sales team for details.
Absolutely! Schedule a free demo to explore our courses and platform.
Our customer support team is readily available to assist you. Visit our support portal or reach out to your dedicated account manager.
We frequently update existing courses and introduce new courses to our library, ensuring you have access to the most current training resources.
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