Dealing With Communication Issues At Work

Course information

Effective communication is an essential ingredient for success in any workplace, and breakdowns in communication can lead to misunderstandings, conflicts, and even lost opportunities.  

By the end of this course, you'll have a better understanding of:  

• The role of interpersonal skills in communication, and how they affect our interactions with others.
• Effective techniques for resolving conflicts not only among team members, but also with stakeholders and clients.
• Acceptable and unacceptable language and communication for the workplace.
• How to evaluate and solicit feedback on your conflict resolution skills, and use that feedback to improve your ability to manage conflicts.

This course is part of a series focused on developing your communication skills as a leader. Once you successfully complete this course, we strongly advise you to check out the next module, 'Techniques for inclusive communication' to further your understanding of effective leadership communication.