RSG Recap (VIC)
This course gives your staff a fast, accessible way to brush up on their obligations between official training intervals. With instant access to essential regulatory reminders right when they need them, it keeps your venue compliant, your staff confident, and your patrons safe.
Course
15-20 mins
English
Course overview
Gaming venues are places where people come to relax, connect with friends, and enjoy their time out. As a staff member working in a gaming environment, you play an important role in making sure the venue remains safe, responsible, and compliant.
In your role, you may encounter situations where you need to apply gaming regulations, support patrons who may be experiencing gambling harm, or ensure venue procedures are being followed correctly. Knowing how to respond in these moments helps protect your patrons, your venue, and yourself.
In this course, you will work through realistic workplace scenarios that reflect situations you may encounter in a gaming venue. These activities will help you build the knowledge and confidence to make responsible decisions in line with gaming regulations.
Languages
Available in English
What you’ll learn
- Understand the legal requirements and responsibilities involved in gaming operations
- Recognise and appropriately respond to patrons who may be experiencing gambling harm
- Identify where required gaming signage must be displayed within the venue
- Follow correct procedures when paying out cash and prizes, and understand the consequences of non-compliance
Why choose this course?
- Support compliance with Victorian responsible gambling requirements
- Reduce business and reputational risk in gaming venues
- Help staff respond confidently and appropriately to patrons
- Promote a safer and more responsible workplace culture
Legal context
In Victoria, gaming venue staff involved in gaming operations are required to complete approved Responsible Service of Gaming (RSG) training (delivered free of charge via the Department of Justice and Community Safety) along with ongoing refresher training every three years. This training ensures compliance with Victorian gambling regulations, which are strictly monitored and enforced by the Victorian Gambling and Casino Control Commission (VGCCC).
Our RSG Recap course gives your staff a fast, accessible way to brush up on their obligations between official training intervals. With instant access to essential regulatory reminders right when they need them, it keeps your venue compliant, your staff confident, and your patrons safe.
Related keywords
Frequently asked questions
Our courses are designed for businesses in the hospitality industry looking to provide professional training for their staff.
At the moment, our courses are available exclusively to businesses through subscription plans.
If your employer has assigned you this course, simply log into our learning management system (LMS) using the credentials from your welcome email. Need help logging in? Contact our support team.
Enjoy unlimited access to our entire course library, including this course and any future additions.
Absolutely. We can tailor the course to fit your organisation’s specific needs, culture, and policies. Contact our sales team to explore customisation options.
Our courses are delivered online through our easy-to-use LMS platform or can be provided in SCORM format to integrate with your own LMS.
Absolutely! Schedule a free demo to explore our courses and platform.
