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Mining, Energy & Utilities

Courses tailored for the mining, energy, and utilities industries.

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Armed Robbery Awareness

This interactive course teaches learners how to behave during an armed robbery, what to do after a robbery, and how to identify and minimise the risk of armed hold-ups occurring.

Cleaning: Infection Control & Prevention

This course provides you with a thorough understanding of the principles of controlling the spread of infection in the workplace, and the cleaning practices that can help keep everyone safe and healthy.

Customer Service 101

Featuring real-world scenarios, this interactive short course provides learners with the essential skills and knowledge necessary in developing customer relationships, resolving issues or complaints and creating positive customer service experiences all round.

Drug and Alcohol Awareness

Performing duties whilst under the influence of drugs or alcohol is a leading contributor to workplace injuries in Australia. It’s crucial that both employers and employees understand their responsibilities at work, and that every workplace has a drug and alcohol policy in place.

Equal Employment Opportunity

Equal Employment Opportunity (EEO) is an important concept for all employers, employees and job applicants. It’s a way of protecting people at all stages of the employment cycle, and ensures that everyone has equal access to employment opportunities based solely on merit.

Accessing your COVID-19 vaccination certificate

This module will provide guidance on accessing your COVID-19 digital vaccination certificate and adding it to the state or territory check-in app on your mobile device for quick offline access.

Building Rapport

In this course, we explore techniques for building rapport. This includes the use of conversation, personalisation, body language and managing emotional reactions.

Cyber Security Awareness

This course aims to help employees prevent cyber security breaches, identify potential security hazards and apply careful practices of working safely online.

Disability Inclusion & Awareness

The promotion of disability awareness in our workplaces and communities is vital in establishing a society where people with disability are valued and included. For much of history, people with disability have experienced discrimination and stigma, often due to societal misconceptions about what it means to have a disability.

Driver Safety Awareness

Everyone should promote and practice safe driving at work; regardless of whether driving is a small part of their role, or something they do every day.

Ergonomics

Ergonomics is the science of designing or arranging workplaces, products, and systems so that they fit the people who use them and increase safety and efficiency. By setting up your workspace to protect your body from injury (or recurring pain), you’re better able to focus on your tasks, helping you to work more effectively and productively.

Hazardous Chemicals in the Workplace

Every workplace uses chemicals to some extent, ranging from mild cleaning agents through to highly corrosive, flammable and poisonous substances. This course provides practical guidance on how to manage health and safety risks associated with hazardous chemicals used in the workplace.

Mindfulness

Mindfulness plays a major part in improving our mental health. It aims to decrease judgement and reduce the amount of time we spend dwelling on things which have happened in the past and worrying about the future.

Personal Protective Equipment

Workplaces can present a range of hazards that workers need to be protected from. This is where Personal Protective Equipment (PPE) comes in. Understanding the importance of using, storing and maintaining PPE properly is integral to the health and safety of everyone in an organisation.

Privacy in the Workplace

This highly engaging course is designed to give you the skills and knowledge to be able to handle your customer’s personal information correctly as defined by the Australian Privacy Act.

Verbal and Non-Verbal Communication

Effective communication skills help you express yourself and understand others. They enable you to convey complex ideas, engage audiences, drive action and ask for help or support. Having good communication skills also means being able to explain yourself in a way that others can understand and reciprocate.  

Emotional Intelligence

You’ve probably heard before that there are different types of intelligence. You might be brainy, or creative, or good with people. Emotional intelligence looks at how effectively we can understand and express ourselves, relate to others, and cope with daily pressures in a constructive way.

Personal Grooming & Hygiene

Personal grooming and hygiene is not only important for your own mental and physical health, it is also one of the pillars of good customer service.

Introduction to Leadership

In this course, we will take you through all the leadership essentials you need to know to set goals for your future self.