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Hospitality

These courses are best suited for the hospitality industry. 

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RSA Recap (VIC)

There are a number of fines and penalties that may apply to venues and/or individuals for offences under the legislation regarding VIC Responsible Service of Alcohol and competency.

RSA Recap (QLD)

There are a number of fines and penalties that may apply to venues and/or individuals for offences under the legislation regarding QLD Responsible Service of Alcohol and competency.

RSA Recap (NSW)

There are a number of fines and penalties that may apply to venues and/or individuals for offences under the legislation regarding NSW Responsible Service of Alcohol and competency.

RCG Recap (NSW)

There are a number of fines and penalties that may apply to venues and/or individuals for offences under the legislation regarding NSW Responsible Conduct of Gambling and competency.

Armed Robbery Awareness

This interactive course teaches learners how to behave during an armed robbery, what to do after a robbery, and how to identify and minimise the risk of armed hold-ups occurring.

Food Allergy Awareness

This food allergy awareness course has been specifically designed for front-of-house staff working in the Australian food service industry.

COVID-19: Health and Safety at Work

The aim of this course is to help Australian employees manage health and safety risks posed by COVID-19 in the workplace.

Social Media in the Workplace

This course aims to help employees navigate how to appropriately represent themselves on social media in order to avoid conflicts involving their company or colleagues.

RSG Recap (SA)

This course aims to recap knowledge around the fines and penalties that may apply to venues and/or individuals for offences under the legislation regarding South Australia’s Responsible Service of Gambling and competency.

Slips, Trips and Falls

Slips, trips and falls are the most common cause of workplace injuries. This course aims to help you prevent these incidents by knowing how to identify slip, trip and fall hazards in the workplace, and understanding how to manage these risks. You will also understand the different responsibilities of both employers and employees in preventing slips, trips and falls.

Fire Safety Awareness

Fires can grow and spread quickly, putting everyone in the workplace at risk. This course aims to prepare employees on what to do when a fire emergency happens, including how to use firefighting equipment and how to safely evacuate the workplace.

First Aid Basics

First Aid covers the steps taken to help an injured or sick person in the first minutes after an incident has occurred. This course aims to equip you with the tools needed to confidently respond to any first aid emergency you may encounter at work.

Drug and Alcohol Awareness

Performing duties whilst under the influence of drugs or alcohol is a leading contributor to workplace injuries in Australia. It’s crucial that both employers and employees understand their responsibilities at work, and that every workplace has a drug and alcohol policy in place.

Mindfulness

Mindfulness plays a major part in improving our mental health. It aims to decrease judgement and reduce the amount of time we spend dwelling on things which have happened in the past and worrying about the future.

Disability Inclusion & Awareness

The promotion of disability awareness in our workplaces and communities is vital in establishing a society where people with disability are valued and included. For much of history, people with disability have experienced discrimination and stigma, often due to societal misconceptions about what it means to have a disability.

Cleaning: Infection Control & Prevention

This course provides you with a thorough understanding of the principles of controlling the spread of infection in the workplace, and the cleaning practices that can help keep everyone safe and healthy.

Building Rapport

In this course, we explore techniques for building rapport. This includes the use of conversation, personalisation, body language and managing emotional reactions.

Accessing your COVID-19 vaccination certificate

This module will provide guidance on accessing your COVID-19 digital vaccination certificate and adding it to the state or territory check-in app on your mobile device for quick offline access.

Personal Protective Equipment

Workplaces can present a range of hazards that workers need to be protected from. This is where Personal Protective Equipment (PPE) comes in. Understanding the importance of using, storing and maintaining PPE properly is integral to the health and safety of everyone in an organisation.

Hazardous Chemicals in the Workplace

Every workplace uses chemicals to some extent, ranging from mild cleaning agents through to highly corrosive, flammable and poisonous substances. This course provides practical guidance on how to manage health and safety risks associated with hazardous chemicals used in the workplace.