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Hospitality

These courses are best suited for the hospitality industry. 

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RSG Recap (SA)

This course aims to recap knowledge around the fines and penalties that may apply to venues and/or individuals for offences under the legislation regarding South Australia’s Responsible Service of Gambling and competency.

Food Allergy Awareness

This food allergy awareness course has been specifically designed for front-of-house staff working in the Australian food service industry.

RCG Recap (NSW)

There are a number of fines and penalties that may apply to venues and/or individuals for offences under the legislation regarding NSW Responsible Conduct of Gambling and competency.

RSA Recap (NSW)

There are a number of fines and penalties that may apply to venues and/or individuals for offences under the legislation regarding NSW Responsible Service of Alcohol and competency.

RSA Recap (QLD)

There are a number of fines and penalties that may apply to venues and/or individuals for offences under the legislation regarding QLD Responsible Service of Alcohol and competency.

RSA Recap (VIC)

There are a number of fines and penalties that may apply to venues and/or individuals for offences under the legislation regarding VIC Responsible Service of Alcohol and competency.

RSA Recap (WA)

There are a number of fines and penalties that may apply to venues and/or individuals for offences under the legislation regarding WA Responsible Service of Alcohol and competency, so you need to be on top of your game.

RSA Recap (ACT)

There are a number of fines and penalties that may apply to venues and/or individuals for offences under the legislation regarding ACT Responsible Service of Alcohol and competency, so you need to be on top of your game.

Food Storage and Transport

This online interactive training course uses real-life scenarios to educate staff about how to transport food, store food and determine if food is safe to serve.

Hazardous Chemicals in the Workplace

Every workplace uses chemicals to some extent, ranging from mild cleaning agents through to highly corrosive, flammable and poisonous substances. This course provides practical guidance on how to manage health and safety risks associated with hazardous chemicals used in the workplace.

Personal Protective Equipment

Workplaces can present a range of hazards that workers need to be protected from. This is where Personal Protective Equipment (PPE) comes in. Understanding the importance of using, storing and maintaining PPE properly is integral to the health and safety of everyone in an organisation.

Accessing your COVID-19 vaccination certificate

This module will provide guidance on accessing your COVID-19 digital vaccination certificate and adding it to the state or territory check-in app on your mobile device for quick offline access.

Building Rapport

In this course, we explore techniques for building rapport. This includes the use of conversation, personalisation, body language and managing emotional reactions.

Cleaning: Infection Control & Prevention

This course provides you with a thorough understanding of the principles of controlling the spread of infection in the workplace, and the cleaning practices that can help keep everyone safe and healthy.

Disability Inclusion & Awareness

The promotion of disability awareness in our workplaces and communities is vital in establishing a society where people with disability are valued and included. For much of history, people with disability have experienced discrimination and stigma, often due to societal misconceptions about what it means to have a disability.

Mindfulness

Mindfulness plays a major part in improving our mental health. It aims to decrease judgement and reduce the amount of time we spend dwelling on things which have happened in the past and worrying about the future.

Drug and Alcohol Awareness

Performing duties whilst under the influence of drugs or alcohol is a leading contributor to workplace injuries in Australia. It’s crucial that both employers and employees understand their responsibilities at work, and that every workplace has a drug and alcohol policy in place.

First Aid Basics

First Aid covers the steps taken to help an injured or sick person in the first minutes after an incident has occurred. This course aims to equip you with the tools needed to confidently respond to any first aid emergency you may encounter at work.

Fire Safety Awareness

Fires can grow and spread quickly, putting everyone in the workplace at risk. This course aims to prepare employees on what to do when a fire emergency happens, including how to use firefighting equipment and how to safely evacuate the workplace.

Slips, Trips and Falls

Slips, trips and falls are the most common cause of workplace injuries. This course aims to help you prevent these incidents by knowing how to identify slip, trip and fall hazards in the workplace, and understanding how to manage these risks. You will also understand the different responsibilities of both employers and employees in preventing slips, trips and falls.

Social Media in the Workplace

This course aims to help employees navigate how to appropriately represent themselves on social media in order to avoid conflicts involving their company or colleagues.

COVID-19: Health and Safety at Work

The aim of this course is to help Australian employees manage health and safety risks posed by COVID-19 in the workplace.

Armed Robbery Awareness

This interactive course teaches learners how to behave during an armed robbery, what to do after a robbery, and how to identify and minimise the risk of armed hold-ups occurring.

Customer Service 101

Featuring real-world scenarios, this interactive short course provides learners with the essential skills and knowledge necessary in developing customer relationships, resolving issues or complaints and creating positive customer service experiences all round.

R U OK?

Designed to help notice the signs someone at work may be struggling, how to find the right space and time to ask the question, and how to navigate a conversation if someone says, "No, I'm not OK."

Harassment and Discrimination

This course builds empathy to avoid unpleasant incidents in the workplace by placing learners in thought-provoking scenarios based on real-life legal cases.

Food Service Bundle

Grab this set bundle of courses all based on food services.

Verbal and Non-Verbal Communication

Effective communication skills help you express yourself and understand others. They enable you to convey complex ideas, engage audiences, drive action and ask for help or support. Having good communication skills also means being able to explain yourself in a way that others can understand and reciprocate.  

Emotional Intelligence

You’ve probably heard before that there are different types of intelligence. You might be brainy, or creative, or good with people. Emotional intelligence looks at how effectively we can understand and express ourselves, relate to others, and cope with daily pressures in a constructive way.

RSG Recap (QLD)

This course aims to refresh and reinforce knowledge around the fines and penalties that may apply to venues and/or individuals for offences under Queensland’s Responsible Service of Gambling legislation.