Help Hub

FAQs

To log in, use the log in credentials that you received via email.

Insert your username (your email address) and password into the login page, then press Sign In.

In some cases, the system may ask you to change the password upon first log in. This allows you to set your own password, which will only be known by you.

Your username is the email address you used when you registered.

If you have previously registered but can't remember your password, go to the login page and click on the "Forgot your password?" link. In the pop up screen, enter the email address you used when you registered and we'll email you a link to reset your password.

Check that the password reset email hasn't gone to your spam or junk folder. If the email is still missing, it is likely that the email address you entered in the password reset form is not linked to an active Allara Global account.

Refill the password reset form with another email address. If you are part of an organisation, your Allara Global account will likely be linked to whichever email address you provided to your employer. 

If you still have not received an email, please contact Allara Global’s Support Team at helpdesk@allaraglobal.com. In your message be sure to include:

  • your full name
  • the organisation you are employed by, and the venue you work at, if applicable.

To have your Allara Global account transferred to your new employer, please contact our Support Team at helpdesk@allaraglobal.com, with the following details:

  • your full name
  • your email address
  • the organisation you are currently employed by, and the venue you work at (if applicable).

Yes. Our content is not only available on a computer, it is also mobile-friendly, and can be accessed via tablet, iPhone or smartphone.

To access training using a mobile device such as a phone or tablet, download the Allara Global app from your device's app store. Download from the App Store for Apple devices or from the Google Play Store for Android devices.

Once you have downloaded the app, insert your username and password to log in. Reminder, your username is the email address used to register your account.

Yes. You may begin the course on one computer and resume it from a different computer. The course will automatically keep track of your progress, so when you log back into the course you can pick up where you left off.

A certificate is a document confirming your participation in and completion of a course or a learning plan. It’s available for some (but not all) courses and learning plans. 

Once a certificate has been awarded, you will receive an email containing a link to download it. Certificates for learning plans are issued only when you have completed ALL of the courses within a learning plan.

Another way to download a certificate you have been awarded, is to access the platform main menu, and select My Activities. Then select the courses or learning plans tab, and click on the certificate icon at the end of the course or learning plan row. The icon is visible only after you have obtained the certificate.

Whilst all of our courses are available in English as standard, they can also be provided in a range of other languages upon request. Please email sales@allaraglobal.com with your specific requirements.

Microsoft Edge, Firefox, Chrome and Safari follow a continuous release policy that makes it difficult to fix a minimum version. For this reason, following the market recommendation we will support the last 2 major versions of each of these browsers. Please note that as of January 2018, we do not support Safari on Windows.

Desktop System Requirements

Supported Desktop Browsers
Microsoft Edge
Mozilla Firefox
Google Chrome
Safari
Supported Operating Systems
 
Microsoft Windows 8 (or higher)
OSX (last two major releases)
Most Linux Distributions
 
Supported Operating Systems for Tablets 
(using browser version of the desktop 
platform)
 
iOS 13
Android 9.0
 
Browser Settings
 
JavaScript must be enabled
Third-party cookies must be enabled
localStorage must be enabled
TLS Version: 1.2

 

Allara Global Mobile App System Requirements

 
Supported Operating Systems
 
iOS 11 (or higher)
Android 7.0 (or higher)

This is due to a setting in your web browser, and it would help to clear your browser’s cache files. You can find instructions on how to do this on https://clear-my-cache.com/.

Please email the Allara Global Support Team at helpdesk@allaraglobal.com

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