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Healthcare

Courses tailored to the healthcare industry.

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Armed Robbery Awareness

This interactive course teaches learners how to behave during an armed robbery, what to do after a robbery, and how to identify and minimise the risk of armed hold-ups occurring.

Cleaning: Infection Control & Prevention

This course provides you with a thorough understanding of the principles of controlling the spread of infection in the workplace, and the cleaning practices that can help keep everyone safe and healthy.

Customer Service 101

Featuring real-world scenarios, this interactive short course provides learners with the essential skills and knowledge necessary in developing customer relationships, resolving issues or complaints and creating positive customer service experiences all round.

Drug and Alcohol Awareness

Performing duties whilst under the influence of drugs or alcohol is a leading contributor to workplace injuries in Australia. It’s crucial that both employers and employees understand their responsibilities at work, and that every workplace has a drug and alcohol policy in place.

Equal Employment Opportunity

Equal Employment Opportunity (EEO) is an important concept for all employers, employees and job applicants. It’s a way of protecting people at all stages of the employment cycle, and ensures that everyone has equal access to employment opportunities based solely on merit.

R U OK?

Designed to help notice the signs someone at work may be struggling, how to find the right space and time to ask the question, and how to navigate a conversation if someone says, "No, I'm not OK."

Accessing your COVID-19 vaccination certificate

This module will provide guidance on accessing your COVID-19 digital vaccination certificate and adding it to the state or territory check-in app on your mobile device for quick offline access.

Building Rapport

In this course, we explore techniques for building rapport. This includes the use of conversation, personalisation, body language and managing emotional reactions.

COVID-19: Health and Safety at Work

The aim of this course is to help Australian employees manage health and safety risks posed by COVID-19 in the workplace.

Disability Inclusion & Awareness

The promotion of disability awareness in our workplaces and communities is vital in establishing a society where people with disability are valued and included. For much of history, people with disability have experienced discrimination and stigma, often due to societal misconceptions about what it means to have a disability.

Driver Safety Awareness

Everyone should promote and practice safe driving at work; regardless of whether driving is a small part of their role, or something they do every day.

Ergonomics

Ergonomics is the science of designing or arranging workplaces, products, and systems so that they fit the people who use them and increase safety and efficiency. By setting up your workspace to protect your body from injury (or recurring pain), you’re better able to focus on your tasks, helping you to work more effectively and productively.

First Aid Basics

First Aid covers the steps taken to help an injured or sick person in the first minutes after an incident has occurred. This course aims to equip you with the tools needed to confidently respond to any first aid emergency you may encounter at work.

Hazardous Chemicals in the Workplace

Every workplace uses chemicals to some extent, ranging from mild cleaning agents through to highly corrosive, flammable and poisonous substances. This course provides practical guidance on how to manage health and safety risks associated with hazardous chemicals used in the workplace.

Manual Handling

This interactive course provides learners with the skills and knowledge required to apply effective and safe manual handling practices within their organisation.

Mindfulness

Mindfulness plays a major part in improving our mental health. It aims to decrease judgement and reduce the amount of time we spend dwelling on things which have happened in the past and worrying about the future.

Personal Protective Equipment

Workplaces can present a range of hazards that workers need to be protected from. This is where Personal Protective Equipment (PPE) comes in. Understanding the importance of using, storing and maintaining PPE properly is integral to the health and safety of everyone in an organisation.

Verbal and Non-Verbal Communication

Effective communication skills help you express yourself and understand others. They enable you to convey complex ideas, engage audiences, drive action and ask for help or support. Having good communication skills also means being able to explain yourself in a way that others can understand and reciprocate.  

Emotional Intelligence

You’ve probably heard before that there are different types of intelligence. You might be brainy, or creative, or good with people. Emotional intelligence looks at how effectively we can understand and express ourselves, relate to others, and cope with daily pressures in a constructive way.

Personal Grooming & Hygiene

Personal grooming and hygiene is not only important for your own mental and physical health, it is also one of the pillars of good customer service.

Introduction to Leadership

In this course, we will take you through all the leadership essentials you need to know to set goals for your future self.

Requesting proof of COVID-19 vaccination

Under current COVID-19 restrictions, most businesses and venues will be required to check that all visitors, patrons and staff over the age of 16 are fully vaccinated against COVID-19 before they enter the premises.