Online Course

Customer Service 101

Description

Each year businesses in Australia lose an estimated $8 billion as a result of poor customer service. Understanding how to manage customer expectations and provide excellent service is crucial in gaining and retaining loyal customers and is a key factor in overall company success.

Featuring real-world scenarios, this interactive short course provides learners with the essential skills and knowledge necessary in developing customer relationships, resolving issues or complaints and creating positive customer service experiences all round.

Learners will be able to:

  • Develop and maintain strong relationships with customers
  • Identify and investigate opportunities to provide tailored customer service solutions based on individual customer needs
  • Communicate with customers in person, on the phone and digitally
  • Effectively and efficiently resolve customer issues or complaints
  • Provide a great customer service experience all round.

This course has been optimised for desktop and tablet viewing.

FAQs

Courses purchased from Allara Global's shop are an off-the-shelf solution. However, for enterprise customers, the following customisations can be customised to your specific requirements:

  • Level One - Change terminology, names and branding.
  • Level Two - Modify interactions, scenarios and test questions.
  • Level Three - Add custom content, animations and/or videos.

Please contact us with your requirements to find out more.

Courses purchased through Allara Global's shop are immediately deployed through Allara Global's learning platform. Enterprise customers with their own LMS can request to add course files to their own system.

Please contact us with your requirements to find out more.

Course Information

  • Certificate
    Certificate of completion
  • Duration
    15-20 mins
  • Format
    SCORM

Pricing per seat

  • $35.00 incl tax
    Enquire now