Hosting & Dining Excellence

Table service essentials are designed to help staff deliver the highest level of service for guests.

Filmed on-location in Merivale’s Queen Chow restaurant, this bite-sized training video demonstrates how to read guests, monitor your table, recognise customer needs and meet customer requests.

A professional dining room setting is vital to creating a memorable dining experience for guests.

Filmed on-location in Merivale’s Queen Chow restaurant, this bite-sized training video outlines the four main areas to consider when setting up a dining room:

1. Hygiene
2. Seating plan & restaurant set up
3. The safety of customers and staff
4. Ambience of the venue including lighting, music and temperature

Professional plate carrying technique and delivery of meals is essential to excellent table service.

Filmed on-location in Merivale’s Queen Chow restaurant, this bite-sized training video outlines the four main areas to consider when serving tables:

1. Hygiene and Safety
2. Collecting orders and checking meals from the kitchen
3. Carrying plates safely and hygienically from the kitchen
4. Serving the meals to the correct diner

Filmed on-location at Merivale’s Charlie Parker’s this bite-sized training video provides an in-depth demonstration teaching viewers how to correctly load and carry a tray.

The step-by-step video also highlights important Do’s and Don’ts and features added tips for carrying multiple items with ease, avoiding messy spills and using a tray to serve beverages to customers.

Filmed on-location in Merivale’s Queen Chow restaurant, this bite-sized training video demonstrates how to clear a table professionally.

This includes:

• Picking an appropriate time to clear a table
• The correct technique for clearing a table
• Removing unwanted items from a table
• Taking dessert and coffee orders
• The bill

Offering your establishment as a venue gives you the opportunity to impress potential customers with your food and customer service, often bringing them back on a regular day. Discover the details and what is involved before, during, and after hosting an event.

Course topics include: 

• The importance of event planning and details required for preparation
• How to successfully manage tasks during an event
• How to respond to feedback and manage difficult customers
• Best practices for managing stress during an event
• How to effectively execute common post-event tasks. 

This course aims to teach you about the experience, knowledge and specific skill set that a host must have to ensure guests are satisfied. Understanding these requirements will significantly help those who aspire to improve their hosting skills further.

Course topics include:

• Understand the sequence of service of a modern host
• Apply the best practices of the modern host.

This course has been optimised for desktop and mobile viewing.