Online Course

Building Rapport


Building good relationships with customers is key to providing unforgettable service experiences. Fostering and nurturing good relationships helps you have calmer and more enjoyable interactions and goes a long way in creating repeat business.

In this course, we explore techniques for building rapport. This includes the use of conversation, personalisation, body language and managing emotional reactions.

This course covers:

  • The definition of rapport and five key tips to build rapport successfully
  • How to personalise service to build rapport
  • The do's and don'ts of good conversation
  • Non-verbal cues of success in building rapport
  • Personal characteristics to draw on when working to build rapport.

This course has been optimised for both desktop and mobile viewing.


Courses purchased from Allara Global's shop are an off-the-shelf solution. However, for enterprise customers, the following customisations can be customised to your specific requirements:

  • Level One - Change terminology, names and branding.
  • Level Two - Modify interactions, scenarios and test questions.
  • Level Three - Add custom content, animations and/or videos.

Please contact us with your requirements to find out more.

Courses purchased through Allara Global's shop are immediately deployed through Allara Global's learning platform. Enterprise customers with their own LMS can request to add course files to their own system.

Please contact us with your requirements to find out more.

Course Information

  • Certificate
    Certificate of completion
  • Duration
    15-20 mins
  • Format

Pricing per seat

  • $35.00 incl tax
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